Important Update: Quality & Ingredient Transparency Notice Berry Blush & Ginger Snap                               5 Oct 2026

Dear Valued Customer,

At Balcony Bloomer SDN BHD transparency and trust are the foundation of everything we create.

We are reaching out today to proactively share an important update regarding our Liquorice ingredient in a recent batch of our Berry Blush & Ginger Snap.

During a routine post-production review, our quality assurance team discovered that a specific batch of Liquorice used in production was conventional (non-organic), despite being ordered, labelled, and verified as certified organic by our supplier.

We want to be entirely clear: this is not a safety or health risk issue. The ingredient is completely safe for consumption/use and meets all standard food safety regulations. However, because it does not meet our strict standards for organic certification, we are taking immediate action out of respect for your trust in our organic blends.

Here is how we are addressing this situation:

• Batch Identification: This discrepancy only affects 3% of the ingredients of the blend and falls within the accepted 5% non organic allowance.
• Immediate Correction: We have completed a review of all any batches this ingredient was used in to ensure the amount used was not more than 5%, and
• New Ingredient supplier sourced: we have secured a verified organic replacement for future runs.
• Label Updates: We are relabelling all deluxe tins, refills and minis which list our liquorice ingredient as ‘organic liquorice’ to ‘liquorice’ in the ingredient listing on our packaging.
• We will be enforcing heightened due diligence: All suppliers must complete detailed questionnaires before we can purchase from them to ensure this does not occur again. We have also received a company letter from our supplier in question confirming the labelling mix up and trust this did not occur with intent.

We endeavour to work closely with all our suppliers and understand this can happen however we are implementing stricter, multi-layered documentation checks with our supply chain partners to ensure this does not happen again.

Thank you for your understanding, your loyalty, and for holding us to the highest standards. If you have any questions at all, our customer care team is standing by to help.

Warm regards,

Ashleigh Cotterill

Managing Director
Balcony bloomer SDN BHD

ashleigh@teabirdtea.com

 Balcony Bloomer SDN BHD | 1152172-D | 201501026848 | C 24026209030, 17 Jalan Pelepas, 4/7 Taman Perindustrian, Tanjung Pelepas, 81550, Gelang Patah, Johor, Malaysia | www.teabirdtea.com